Privacy and Data Protection Policy

We respect the privacy of store users and process personal data only to the extent necessary to operate the store, fulfill orders, provide support, and improve the service, in accordance with the applicable regulations in the Kingdom of Saudi Arabia.

Data We May CollectIdentification and contact information provided by the customer, such as name, email address, and mobile number.
Order information, purchased products, and payment and delivery status.
Technical and usage data collected by the store or enabled measurement tools, such as device type and pages visited, depending on the settings and technologies used.
Communications sent by the customer to customer service.

Why Do We Use Data?

To create, process, and deliver orders.
To manage payments, orders, and customer service.
To handle issues and eligible refunds.
To protect the store and reduce misuse.
To measure store performance and improve the user experience through enabled tools.
To send marketing communications only when there is a lawful basis and required consent, with an easy way to stop receiving them.

Data Sharing

Some data may be processed through service providers necessary to operate the store, such as the ecommerce platform, payment gateways, hosting services, analytics services, or communication services that are enabled. We do not sell personal data to third parties.

Direct Marketing

Purchasing a product does not automatically mean consenting to marketing communications. When email or mobile information is used for direct marketing purposes, consent and the ability to stop receiving messages are handled according to applicable regulatory requirements.

Data Retention and Protection

Data is retained for the period necessary to achieve the purposes of processing and fulfill regulatory and operational obligations, while appropriate measures are taken to protect it according to the nature of the store and the services used.

Data Subject Rights and Contact

Customers may contact us regarding their personal data or related requests through the store’s official communication channel. Requests are handled according to applicable regulations.