Complaints and Suggestions Policy

If you experience an issue with your order payment or access to the product or if you have a complaint or suggestion please contact us through the official channels provided in the store.

If the complaint is related to an order please provide the order number the email address used for the purchase and a clear description of the issue.

Receipt of the complaint will be confirmed and it will be reviewed and responded to within a reasonable period depending on its nature and business days. Additional information may be requested when needed for verification.

If the complaint relates to a consumer right it will be handled in accordance with the applicable regulations and policies.