Frequently Asked Questions

How will I receive the product after purchase?

The product will be delivered electronically using the method specified on the product page, such as an access link, download link, or customer account, depending on the product setup.

When will I receive the product?

The delivery time is shown on the product page. For products with automatic delivery, access becomes available after successful payment.

What should I do if I don’t receive the product?

First, make sure your email address is correct, check your spam or junk folder, and review your store account if the product is available through it. If the issue continues, contact us with your order number and the email address used for the purchase.

Can I return the product?

Cancellation and refund requests depend on the nature of the digital product, its delivery or usage status, and the cases outlined in the Return and Refund Policy. Please review the policy before purchasing.

What if the file or access link doesn’t work?

Contact us with your order number and a description of the issue. We will work to resend the product, correct access, or provide a working copy whenever the issue is on our side.

Can I share the product with someone else?

No. Purchasing the product grants the buyer a personal right of use according to the Terms of Use. It may not be copied, resold, published, or made available to others.

Do I need specific software?

The product format and requirements for opening it are explained on the product page. PDF files work on most smartphones, tablets, and computers using an application that supports this format.

Are the products therapy or psychological diagnosis?

No. The products are general educational and self-development materials. They do not provide individual diagnosis and are not a substitute for specialized medical or psychological care when needed.

Do the products guarantee a specific result?

No specific personal result is guaranteed, as the benefit varies depending on the topic, circumstances, and how the content is used and applied.

How do I know which product is right for me?

Read the “Who Is This For?” section on each product page. If you are unsure between multiple products, contact us before purchasing, and we will explain the differences between the products and their contents without providing an individual diagnosis.